Refund Policy

We want your little one to be happy and comfortable in our shoes. If something is not right, we are here to help.

Hassle Free Returns and Exchange
Available within 7 days of delivery. Please allow 5 to 7 days for the returned product to reach us.

Pick Up Attempts
Two attempts will be made to pick up the products. If unsuccessful, the customer must hand over the item to us. Availability depends on your pin code.

Self Shipping for Returns

If reverse pick up is unavailable in your pin code, please courier the product to the address below:

Star Kidz
Plot No 64, HSIIDC Footwear Park, Sector 16
Bahadurgarh 124507
Haryana, India

Refunds, Store Credits and Timelines

Prepaid Orders
Refunds are processed within 7 days after receiving the returned product and will be credited to the original payment method without any deduction.

COD Orders
For Cash on Delivery(COD) orders, refunds will be issued in the form of Store Credit or Coupon only. These can be used for future purchases at Star Kidz.

Please note, COD charges collected at the time of placing the order are non refundable.

Return Condition

Items must be returned in the same condition as received. The product must be unused, with its original packaging and tags intact. Used or damaged products will not be accepted due to hygiene and safety standards for kids.

Exclusions

• Products bought under BOGO or free product deals are not eligible for returns or exchanges
• Used products cannot be returned
• Once a product has been exchanged, it cannot be returned again
• Only one exchange request per product will be accepted unless there is a brand fault like a defective or wrong product received
• Please double check the size, color and product while placing an exchange request